Friday 29 April 2016

Gairloch House Survey Findings 2016

GAIRLOCH HOUSE 2016

Personal care & support
Excellent- 98%           Good- 2%      Improvement needed - 0%
3% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Catering
Excellent- 97%           Good- 3%      Improvement needed - 0%
2% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Daily living
Excellent- 97%           Good- 3%      Improvement needed - 0%
4% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Premises
Excellent- 96%           Good- 3%      Improvement needed - 0%
21% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Management
Excellent- 98%           Good- 2%      Improvement needed - 0%
1 % IMPROVEMENT FROM 2015 ANNUAL AUDIT

Complaints
Excellent- 87%           Good- 13%      Improvement needed -0 %

6% IMPROVEMENT FROM 2015 ANNUAL AUDIT

Here is some of the feedback comments we have had:

Published comments 2016


“good laundry system at the home, much improved. Thank you"

“all the staff look so smart in their new uniforms, I can now tell which role each person is"

"I need a different picture in my room"

"my fathers care is outstanding. Great management team, staff and support"

“this home is so welcoming. It is well run and such a relaxing atmosphere"

"I like going to the keep fit class every week"

" super staff"

"I enjoyed using the beach hut last year, looking forward again this year"

" I like to spend at the shop!"

"my mum couldn’t be happier"

" I would definitely recommend this home, it is well managed and has a real heart & soul"

" staff are extremely attentive & helpful when I run my clinic at the home"

" it is a big step coming into a home. I was frightened. Now it feels like home"

"thank you for all 
your help"