Personal care & support
Excellent- 98%
Good- 2% Improvement needed -
0%
3% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Catering
Excellent- 97%
Good- 3% Improvement needed -
0%
2% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Daily living
Excellent- 97%
Good- 3% Improvement needed -
0%
4% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Premises
Excellent- 96%
Good- 3% Improvement needed -
0%
21% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Management
Excellent- 98% Good- 2% Improvement needed - 0%
1 % IMPROVEMENT FROM 2015 ANNUAL AUDIT
Complaints
Excellent- 87%
Good- 13% Improvement needed
-0 %
6% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Here is some of the feedback comments we have had:
Published comments 2016
“good laundry
system at the home, much improved. Thank you"
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“all the
staff look so smart in their new uniforms, I can now tell which role each
person is"
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"I need
a different picture in my room"
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"my
fathers care is outstanding. Great management team, staff and support"
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“this home is
so welcoming. It is well run and such a relaxing atmosphere"
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"I like
going to the keep fit class every week"
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" super
staff"
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"I
enjoyed using the beach hut last year, looking forward again this year"
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" I like
to spend at the shop!"
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"my mum
couldn’t be happier"
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" I
would definitely recommend this home, it is well managed and has a real heart
& soul"
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" staff
are extremely attentive & helpful when I run my clinic at the home"
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" it is
a big step coming into a home. I was frightened. Now it feels like home"
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"thank
you for all
your help"
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