Friday 29 April 2016

Elm Tree Survey Findings 2016

ELM TREE 2016

PUBLISHED FINDINGS QUALITY QUESTIONNAIRES ELM TREE 2016

Personal care & support
Excellent- 97%           Good- 3%      Improvement needed -0%
19% IMPROVEMENT ON 2015 QUALITY AUDIT

Catering
Excellent- 98%           Good- 2%      Improvement needed -0%
23% IMPROVEMENT ON 2015 QUALITY AUDIT

23%
Daily living
Excellent- 98%           Good- 2%      Improvement needed -0%
22% IMPROVEMENT ON 2015 QUALITY AUDIT

Premises
Excellent- 99%           Good- 1%      Improvement needed -0%
35% IMPROVEMENT ON 2015 QUALITY AUDIT

Management
Excellent- 98%           Good- 2%      Improvement needed -0%
15% IMPROVEMENT ON 2015 QUALITY AUDIT

Complaints
Excellent- 92%           Good- 8%      Improvement needed -0%

37% IMPROVEMENT ON 2015 QUALITY AUDIT

Here are some of the feedback comments we have received:

Published comments


“outstanding management at the home”

“a wonderful home, we are very lucky to have our nan here,she is extremely grateful”

“this is a first class care home, nothing is ever too much trouble, staff are so caring and I can always talk to my manager”

“well recommended”

“you cant begin to explain the changes at elm tree. The new owners have changed everything from furnishings, great new staff, the quality of food, activities at the home and put their professional stamp on elm tree, thank you”

“ I am Really pleased with all the care at elm tree”

“beautiful decorated rooms”

“a great menu, protein snacks in the afternoon or whenever you are hungry”

“kind, supportive staff”

“ a very happy team”

“ a busy, buzzing home"

“Kind people”

“I couldn’t ask for better”

“Super manager at elm tree”

“Well trained staff at the home”

“Really smart looking home”