PUBLISHED FINDINGS QUALITY QUESTIONNAIRES ELM TREE 2016
Personal care & support
Excellent- 97%
Good- 3% Improvement needed
-0%
19% IMPROVEMENT ON 2015 QUALITY AUDIT
Catering
Excellent- 98%
Good- 2% Improvement needed
-0%
23% IMPROVEMENT ON 2015 QUALITY AUDIT
23%
Daily living
Excellent- 98%
Good- 2% Improvement needed
-0%
22% IMPROVEMENT ON 2015 QUALITY AUDIT
Premises
Excellent- 99%
Good- 1% Improvement needed
-0%
35% IMPROVEMENT ON 2015 QUALITY AUDIT
Management
Excellent- 98%
Good- 2% Improvement needed
-0%
15% IMPROVEMENT ON 2015 QUALITY AUDIT
Complaints
Excellent- 92%
Good- 8% Improvement needed
-0%
37% IMPROVEMENT ON 2015 QUALITY AUDIT
Here are some of the feedback comments we have received:
Published comments
“outstanding management at the home”
“a wonderful home, we are very lucky to have our nan here,she is extremely grateful”
“this is a first class care home, nothing is ever too
much trouble, staff are so caring and I can always talk to my manager”
“well recommended”
“you cant begin to explain the changes at elm tree. The
new owners have changed everything from furnishings, great new staff, the
quality of food, activities at the home and put their professional stamp on elm
tree, thank you”
“ I am Really pleased with all the care at elm tree”
“beautiful decorated rooms”
“a great menu, protein snacks in the afternoon or
whenever you are hungry”
“kind, supportive staff”
“ a very happy team”
“ a busy, buzzing home"
“Kind people”
“I couldn’t ask for better”
“Super manager at elm tree”
“Well trained staff at the home”
“Really smart looking home”
