CAVENDISH
PUBLISHED FINDINGS QUALITY QUESTIONNAIRES
Personal care & support
Excellent- 98%
Good- 2% Improvement needed
-0%
6% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Catering
Excellent- 94%
Good- 6% Improvement needed
-0%
14% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Daily living
Excellent- 95%
Good- 5% Improvement needed
-0%
10% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Premises
Excellent- 96%
Good- 4% Improvement needed -
0%
13% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Management
Excellent- 98%
Good- 2% Improvement needed
-0%
8% IMPROVEMENT FROM 2015 ANNUAL AUDIT
Complaints
Excellent- 97%
Good- 3% Improvement needed
-0%
3% IMPROVEMENT FROM 2015 ANNUAL AUDIT
This is just some of the feedback we received:
Published comments
the
change in furniture and decoration has been remarkable at the home. A great
modern and welcoming new environment”
“a
superb, well lead team by a devoted and conscientious manager”
“a
very lovely home, thank you”
“well
recommended”
“wonderful
improvements in catering at the home. Great new menu style and always well
cooked and presented”
“ this
is a great little, supportive and safe how for my mum”
“a
very trustworthy home, I have no worries with mum ”
“nice
choice of decor”
“ a
good, well educated group of staff who all seem so happy to be at work”
“
lovely activities lady”
“ I
love the gardening club, mum has achieved things we never could have imagined
in her time at the home, thank you”
